FAQ

 

Q: Can I visit your factory?

Yes, we welcome everybody to visit us in Dongguan, whether you are a customer or not. Please contact us to arrange a time.

Q: Do you offer a competitive after sales service?

Yes, we do. If the products you receive from us are damaged in anyway, then we will refund or replace the faulty items as agreed in our contract. You can read our full policy here.

Q: Which payment methods do you accept?

We accept TT, L/C, Paypal, Western Union and other methods.

Q: Can I see samples / test reports before ordering?

We can provide free samples for your reference, and we have our own testing center for Salt Spray Test, Heavy Metal Test, Tensile Strength Test, Plating Thickness Test and more. We also welcome third party inspection teams at any stage of production. Email us to request samples.

Q: What is your production capacity for metal accessories? 

We have a working space of 5000 square meters, housing 200 working staff and the capacity to bring more on. Our monthly output for metal accessories is around $3 million USD.

Q: How does your factory control quality?

We have our own professional QC team for every production processes, material testing, process inspection, and full inspection before shipment to ensure excellent quality.

Q: Do you have experience co-operating with European and American brands and companies?

Yes, Our factory mainly produces metal accessories for world famous brands in USA and Europe.

Q: How can I contact you?

You can reach us in the following ways (Please note that we are on GMT+ 8 and usually respond within 24 hours).

Email: jackie@youshun.cn

Skype / Wechat: jackiewu968

Office phone: 0086-769-8688 8458

Factory phone: 0086-769-8119 2981

Mobile phone: 0086-137 1263 9226

Still have questions?

If you'd like clarification about our products or policies, then we'd love to answer your questions. We're on GMT +8 and reply to all emails within 12 hours.

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